12th
Annual International IT Service Management Conference & Exhibition and
workshops
Monday,
February 18, 2008 to March 2,2008
Program Overview:
Imtiaz and Pink Elephant's conference
agendas always include an unsurpassed line-up of speakers and meaningful
subject matter. We're proud of the recognition we've gained for developing
‘the most comprehensive and content rich program in the industry’.
No other major event in the IT support arena offers the same depth
and scope of IT Service Management and business best practices.
Our 2008 conference - now in its twelfth highly successful
year - continues this tradition of excellence and borrows its
theme from Imtiaz for training and development to illustrate how your
organization can use best practices according to ITIL, ISO, COBIT, and other
business frameworks to tear down silos and barriers, and to build a strong
foundation and structure for security, compliance, and
business process integration.
Whether
you're new to ITIL and ITSM, or well on your way, there's something for
everyone!
Who
Should Attend?
Whether
you're new or well advanced in your knowledge of ITIL or ITSM - there's
something for everyone at Pink Elephant's annual conference.
- CIOs, CTOs
- IT Directors, VPs
- IT Service and Support
Managers
- Help Desk/Service Desk
Managers
- IT Infrastructure Managers
- Process Owners
- Senior Support Analysts
- Quality Managers
- Service Level Manager
- Project/Program Directors
and Managers
- IT Auditors, IT Consultants
- IT Suppliers/Vendors
- Anyone seeking to understand
why and how to implement best practices according to ITIL or ITSM
- And, anyone who is
interested in building and managing a business focused IT organization
Track
1
The Great Gig In The Sky – Strategic
Executive IT Management
Hear from leading-edge
CIOs, industry experts, business professionals, and academics about how to
strengthen IT business integration as well as enhance your IT leadership and
executive management capabilities. Also featured are sessions focused
on best practices from the new ITIL book, Service Strategy.
Track
2
Wish You Were Here – ITIL
V3 Forum
ITIL
V3, introduced in May 2007, features significant
enhancements. Sessions in this track will be highly useful to those
organizations who wish to use the new Service Lifecycle approach as a means to
create a strategic vision, provide business value for IT through improved
integration, and validate the performance of IT services. If you are still
undecided about how to incorporate V3 into your process improvement plans, the
case studies and industry experts included in this will profile key
principles from each of the five new books to show you the way.
Track 3
Speak To Me/Breathe – Enabling
IT Business Integration Through Service Level Management
ITIL's new
service-driven lifecycle includes an expanded view of ITSM. Service Level
Management (SLM) continues to play a pivotal role as a key process but with a
widened focus. Speakers in this track will discuss best practices from the new
ITIL book, Service Design, which includes a refreshed look at
SLM and new processes for Service Catalog Management, Supplier Management and
Requirements Engineering.
The
Dark Side Of The Moon – Where
Does The Service Desk Fit In?
The
majority of organizations around the world are still focusing
implementation efforts on Service Support processes. However,
ITIL V2's Service Support model, which included five support
processes and the Service Desk function, has changed. With the release of V3
there is a much different view that includes more processes, functions,
complexities and key interdependencies. The sessions in this track will
feature Pink's expert consultants and industry leaders who will provide
a detailed look at the new service operations model, best practices from
the Service Operation book and a new way to look at the Service Desk.
Track 5
Money – ROI & The
Financial Realities of ITSM
What
do you measure to track success? The sessions in this track will profile case
studies, progressive and forward thinking IT managers and industry experts
who'll discuss how to strengthen IT business integration using meaningful
metrics and continuous improvement best practices. Also featured are sessions
addressing key principles from the new ITIL book, Continual
Service Improvement.
Track
6
Set Your Controls For The Heart Of The Sun – Enabling IT Governance
Organizations
all over the world are embracing corporate governance to achieve transparency
of enterprise risks and the protection of shareholder value. How does IT fit
in? This stream will arm you with the knowledge you need to identify and
implement a sound IT governance framework, including ITIL, which will ensure
you meet your organization’s business demands and standards.
Track
7
High Hopes – Implementing ITIL:
The First Year
Where
do we start to implement ITIL? Is there a right place to start? Is
implementing V3 very different from V2? Find the answers to these
questions -- and many more -- in this informative track. Speakers
will discuss how to determine the best place to start, plan and execute communication
and education plans, identify all important quick wins and manage
through the ups and downs of the all-important first year of ITIL. Also
featured are sessions addressing key principles from the new ITIL
book, Service Transition.
Track 8
Shine On You Crazy Diamond – Implementing ITIL: Year Two & Beyond
If
you're well on your way and beyond the first year, these more advanced sessions
are for you! Learn from case studies presenters who've been through the good,
bad and even the ugly. Once you get past the first few stages of your ITIL
journey, there are added complexities that need attention. Learn what lies
ahead and how to effectively plan and prepare from these seasoned
professionals.
Track
9
Learning To Fly –
Pink University: ITIL Boot Camp
Learn
the basics from Pink Elephant's leading consultants. Sessions in this track are
specially designed for those just starting their ITIL journey, seeking to
understand the concepts of process development, maturity and integration as
well as the importance of gaining senior management commitment, and defining an
ITIL program.
Track
10
What Shall We Do Now? – Advanced Concepts
To
achieve integration over alignment, IT managers must go beyond ITIL and ITSM to
learn about other quality frameworks, leadership best practices, organizational
culture and structure, ISO, Six Sigma, CMM and more. This track provides all
the information you need to reach your short and longer-term business
goals.
Track 11
Us & Them –
ITIL In Large Organizations
Implementing
change in large, national and global organizations is a major undertaking
that involves a huge commitment and investment. This track features case
studies and industry experts who'll identify best practices for how to overcome
geographical, communication, cultural and hierarchical challenges unique to
very large multi-faceted organizations.
Track
12
Any Color You Like –
Implementing Tools & Technology
No
implementation of ITIL will succeed without a basic integrated toolset. Tools
are required for successful process implementation and integration, for
enabling better decision making, and for monitoring service performance to
identify continual improvement opportunities. This stream features case
studies and consultants who’ll focus on how to gain efficiency and
effectiveness through the utilization of service management toolsets.
Track
13
Keep Talking – Learning From The
Experts
Bring
your most pressing questions and problems to these networking and focus group
sessions! You’ll have numerous opportunities to learn from Imtiaz highly
knowledgeable and seasoned consultants – as well as many industry experts
and experienced practitioners.
Plus,
take advantage of our Breakfast Clubs, Pre-Conference Primers
and Consultant Dine-Arounds! Each will ensure that you maximize your
conference experience with valuable sessions that focus on the issues critical
to you and your organization! These intimate gatherings will provide you
with direct access to Imtiaz expert consultants, so you can ask your most
pressing ITSM questions!
Imtiaz & Pink Elephant's 2008 conference will be held at the beautiful Bellagio Hotel in Las Vegas - one of the
world's highest-rated hotels.
Book Early! We have reserved a limited number of rooms at a special rate for
attendees. Contact the hotel directly and ask for the special Pink Elephant
rate. Room rate is subject to availability.
Payment
Imtiaz for Training and Development must
receive payment with each registration. Your place at the event is not
confirmed until we receive full payment. You can substitute an attendee at
any time for no additional charge.
